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Use of cognitive and metacognitive strategies in Systems Engineering

Using software & strategic resources correctly

What do a plane, an MP3 player, a transport system and an e-commerce platform have in common? Software. It is the invisible thread of innovation that is incorporated in systems, products and services. A wide range of ICT methods control strategic and operational business processes. Employees are increasingly being supported by software solutions in their human resources, sales, information and learning activities. The approaches with which software is being designed, developed and deployed are therefore becoming increasingly important. Junior Research Studio Cognitive Engineering (CoE) is the corresponding competence and research partner.

"Doing things right" – quality assurance of design processes

CoE helps businesses & organizations to consciously employ, evaluate and develop the potential of the respective organizational structure, as well as staff perspectives and technologies. Particular attention is paid to the influence of human cognition/metacognition (i.e., direct reflection of affected parties).
In order to provide software innovations, it is necessary to select an approach that considers employees, customers, processes and applied technology an interactive unit. Against this background, the research and development work conducted by Junior Studio CoE places particular attention on software architecture – particularly in the early stages of development. The Junior Studio has also developed a methodology to avoid later implementation errors already in the design phase.

"Doing the right things" – a mobile, cognitive reporting method 

The assessment of an innovation process appears to be only as good as the acceptance it meets with among affected parties. Dr. Alexandra Mazak, Scientific Director of Studio CoE, explains her developmental work thus: "We provide our partners with a mobile monitoring procedure for process-accompanying evaluations that enables employees to submit background information continuously while accompanying the process."

The benefit is obvious: "Data gained from immediate self-reflection has a much higher validity and predictive value than evaluation questionnaires that aren‘t collected immediately and thus cause transfer losses and cognitive distortions", says Mazak. Examples of these very cost-effective and time-saving reporting methods – in comparison to conventional processes such as questionnaires and interviews – are widespread and can be utilized across diverse industries and public bodies. Personnel and educational management are the sectors that benefit the most from these reporting methods.

 

Research Studio CoE

Telefon: +43(0) 662 834 602 - 0